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TEN COMMANDMENTS OF
CUSTOMER SERVICE

in order to foster long-term relationships

I.

Safety shall have priority over all else.
II.

The quality of work performed shall meet or exceed customer expectations.

III.
The highest level of integrity shall be maintained in ALL business dealings.
IV.
The customer's time shall be respected.
V.
The customer's work area shall be left clean to the customer's satisfaction.
VI.
Employee's performance, behavior, appearance, and professionalism shall meet Berwick Electric's standards.
VII.
Communication with customers shall be open, honest, and timely.
VIII.
Knowledge and training shall be a continuing process.
IX.
All actions shall foster long-term relationships.
X.
Customer shall receive value that meets or exceeds their expectations.

 

10 Commandments | Vision Statement | Location | History | Staff | News



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